Product and Services provided by organizations have become large in number and complex in nature. It is very crucial to train the customers (i.e. End Users, Resellers, Dealers, Vendors, etc.) on the product offerings. It is an aspect of after sales servicing and building better customer relations. But it is not only limited to after sales, training potential customers on the current and upcoming product library is a key to improving sales and sales engagement.
An LMS can hold instruction manuals, guides, other product usage and operation-related documents in the library as reference reading material. Implementing an LMS to train customers enables multiple training mediums and possibilities such as implementing audio-visual product guides, interactive eLearning courses, etc.